Effective as of January 1^st, 2026.

This policy is valid only the United States.

Introduction

These Terms are the only terms or conditions which apply to contracts between Dental Makeup Inc., our subsidiaries, or affiliates, as applicable (“Dental Makeup”), and any Customer (“our Customer” / “Customer”) for purchases of Design Services ( “Design Services”), except to the extent where we have expressly otherwise agreed in writing. These Terms apply to all aspects of the relationship between Dental Makeup and Customer from the time that Customer first accesses our systems or uses our software, whether to place an order for Services (“Customer Orders”), or to provide patient information for the purpose of placing such orders, or to obtain access to Dental Makeup branding or marketing materials. No other terms shall apply to the relationship between Dental Makeup and our Customer for the purchase of Products or Services, whether implied or otherwise, except to the extent of other terms expressly agreed to in writing by Dental Makeup.

Pricing and Service

Service Orders. Pursuant to the Service, Customer shall be permitted to submit orders (each, a “Service Order”) requesting a quotation from Dental Makeup to design, develop and produce a manufacturable, digital 3D CAD file (the “Manufacturable 3D File”) for your requested product (the “Product”). Dental Makeup reserves the right to refuse any Service Order in its own discretion and for any reason.

Changes to the Service. Dental Makeup may make any changes to the Service (including, without limitation, the design, look and feel, functionality, content, material, information and/or services provided via the Service) that it deems necessary or useful to improve the Service or for any other reason, at any time without notice to Customer.

Pricing and Quotations. Design prices are agreed upon at the time of Service. Submission of the Service Order is considered acceptance of the Pricing and Terms. Once a case has been submitted, refunds are not guaranteed. Quotations provided by the Service are based on the costs of materials and services at the time of the Service Order submission and shall be held firm for a period of fourteen (14) days from the date of the Quotation. Quotations are based on Customer Content, specifications, layouts, samples, sketches or other renderings provided by you (collectively, the “Specifications”), any additional work or cost resulting from or caused by any requested variation from your original Specifications shall be additionally chargeable by Dental Makeup. Your acceptance of a Quotation shall be deemed to be your acceptance that Dental Makeup interpreted your Specifications correctly.

Credit Policy: At the sole discretion of the design team, a partial or full credit may be applied to the customer’s Dental Makeup account for future orders. Any applicable credit will be automatically applied to the customer’s next order. Customers cannot defer or choose to apply this credit later.

Refunds to Original Payment Method: Refunds to the original payment method are only available under special circumstances and are subject to the discretion of the design team.

Design Acceptance and Redesign. Quotations provided by the Service are based on Customer Content including any specifications, layouts, samples, sketches or other renderings provided by you (collectively, the “Specifications”), any additional work or cost resulting from or caused by any requested variation from your original Specifications shall be additionally chargeable by Dental Makeup.

Cases may be canceled only while the status is marked as "New." Once processing has begun, cancellations are no longer permitted.

Appliance Redesign. An Appliance Redesign means 1) Customer instructions were not followed, 2) there is a structural issue with the design, or 3) there is an error in the Design. Dental Makeup audits Customer Content against the Design file to determine whether a Desing is eligible for an Appliance Redesign. If eligible, Dental Makeup will complete the Appliance Redesign at no cost to the customer. However, if the redesign is needed due to incorrect or incomplete information provided by the customer, Dental Makeup’s decision regarding the eligibility of a Design for Appliance Redesign is final.

Aesthetic Redesign. Aesthetic Redesign includes Aesthetic changes to the Design or redesigns requested due to Customer or Patient preference. The first Aesthetic Redesign is free. Second and subsequent Aesthetic Redesigns are billed based on the complexity of each Redesign. Dental Makeup will provide Redesign pricing through preauthorization or Customer cost review prior to billing.

Dental Makeup shall have no liability for any printing, design, or any other damages related to the Services herein after the design is approved and delivered to Customer. Customer is solely responsible for the Specifications, and the applying of any Product in accordance with those Specifications.

Customer System Access

If Customer uses Dental Makeup accesses our Design Dashboard, including the Dental Makeup website, Dental Makeup’s online store and/or the Dental Makeup Rayware software (together “Dental Makeup Systems”), Customer does so with the permission of Dental Makeup, for the purpose of a good faith relationship with Dental Makeup, for ordering Products or Services offered by Dental Makeup from time to time. These Terms govern Customer’s use of Dental Makeup Systems and the processes and requirements for ordering Products and Services and Customer agrees to be bound by them in consideration for Dental Makeup providing Customer with access to the Dental Makeup Systems.

Customer Orders are placed or submitted using Dental Makeup Systems and are considered to be placed or submitted, pending acceptance by Dental Makeup, upon payment and acceptance of the Terms and Conditions. The price applicable to a Customer Order will be the price current at the time the Customer Order is placed. Customer Orders are accepted by Dental Makeup sending the Customer a confirmation email or as indicated on the Dental Makeup Systems [or, if Customer has not opted to receive a confirmation email, tacitly by elapse of time].

Suspension of Services. We may suspend or deny your or any Authorized User’s access to or use of all or any part of the Service without any liability to you or others, if (i) we are required to do so by law or court order, or (ii) you have or any Authorized User has (1) accessed or used the Service beyond the scope of the rights granted under this Agreement, (2) been involved in any fraudulent, misleading or unlawful activities relating to or in connection with the Service, (3) violated the limitations and restrictions described herein, or (4) otherwise violated this Agreement and failed to cure such breach within ten (10) days after we provide written notice to you. Our remedies in this Section are in addition to, and not in lieu of, our termination rights and any of our other rights or remedies under this Agreement or otherwise.

Identification of Dental Makeup’s Customer

Dental Makeup’s Customer is the licensed doctor whose Dental Makeup customer identity number (allocated to a single individual only) is used to access the password protected Dental Makeup Systems (“Customer Doctor”). Customer represents and warrants that Customer is, and at all times during Customer’s use of the Dental Makeup Systems and Design Services, will continue to be, duly licensed to practice [medicine/dentistry/orthodontics] and in good standing under the laws of the State in which Customer is using the Dental Makeup Systems and Design Services, and will maintain his or her practice and professional duties in accordance with the current medical standards in the community. If a practice, partnership, corporate body or other legal entity for or with which the Customer Doctor works is named on Dental Makeup invoice(s) and/or that practice pays Dental Makeup’s invoices, then Dental Makeup is entitled to assume that it is the Customer Doctor who uses Dental Makeup’s Systems and places Customer Orders with the authorization of, for and on behalf of such practice, partnership, corporate body or other legal entity (the “Practice”). Under these circumstances, the Practice will also be Dental Makeup’s Customer and the Customer Doctor, and the Practice will be bound by these terms and jointly and severally liable for any and all obligations set forth herein which are obligations of the Customer.

The Customer Doctor and the Practice must read and understand these Terms before downloading any materials or software, uploading Patient information or placing any Customer Order, because in each case, a contract will be formed, and Customer will be bound by these Terms which will govern that contract. Customer and any agent, employee, consultant or other representative of the Customer (each a “Customer Agent”) are bound by the contents of this document. It is, therefore, the responsibility of the Customer or Customer Agent placing the Customer Order, to communicate the contents of this document to all employees and other staff of their Practice.

Limitation of Liability

These Terms contain limitations on and exclusions to Dental Makeup’s liability. Customer acknowledges that the medical, dental or professional skill of Customer and/or Customer Agents is critical in the assessment of the fitness of the Design Services and, specifically, the fitness of the Design for the intended treatment. Dental Makeup makes no representations as to the appropriateness of its Design Services or Dental Makeup Systems, or as to the accuracy of any information provided through or in connection with the Design Services or Dental Makeup Systems, relative to diagnostic or treatment options for any specific patient, and Customer and Customer Agents should rely on their own medical, dental and/or professional judgment in making diagnostic and treatment decisions with respect to their patients. Customer acknowledges that they and Customer Agents are not relying on Dental Makeup in any way with respect to such decisions, and that Customer is solely liable to their patient for accurate diagnosis, choice of treatment, medical recommendations or advice, appropriate specifications for treatment design, any medical, dental or orthodontic end-product designed by Customer for patients (“End-Product”) using the Design Services and/or Dental Makeup systems , patient care plan, smile design, and any derivative thereof, without limitation.

ALL SERVICES PROVIDED BY DENTAL MAKEUP TO CUSTOMER VIA THE DENTAL MAKEUP SYSTEMS INCLUDING, WITHOUT LIMITATION, ALL DESIGN SERVICES AND FINAL DESIGNS ARE PROVIDED “AS IS” AND “WHERE IS” AND WITHOUT ANY WARRANTIES OF ANY KIND. DENTAL MAKEUP DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. DENTAL MAKEUP MAKES NO REPRESENTATION, WARRANTY OR COVENANT CONCERNING THE ACCURACY, QUALITY, SUITABILTY, COMPLETENESS, SEQUENCE, TIMELINESS, SECURITY, ACCESSIBILITY OR AVAILABILITY OF THE DENTAL MAKEUP SYSTEMS OR ANY CONTENT POSTED ON OR OTHERWISE ACCESSIBLE VIA THE DENTAL MAKEUP SYSTEMS. CUSTOMER SPECIFICALLY ACKNOWLEDGES THAT DENTAL MAKEUP IS NOT LIABLE FOR ANY INJURY OR DAMAGES CAUSED BY ANY END-PRODUCT PRODUCED OR DESIGNED USING THE DENTAL MAKEUP SERVICES OR ANY DESIGN SERVICES RENDERED TO CUSTOMER.

IN NO EVENT SHALL DENTAL MAKEUP OR ANY OF ITS THIRD-PARTY LICENSORS BE LIABLE TO CUSTOMER, CUSTOMER’S PATIENTS OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIALOR EXEMPLARY DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF USE, LOSS OF DATA, LOSS OF INFORMATION OR DATA, TRANSACTION LOSSES, OPPORTUNITY COSTS, INTERRUPTION OF BUSINESS OR COSTS OF PROCURING SUBSTITUTE GOODS OR SERVICES) RESULTING FROM, ARISING OUT OF OR IN ANY WAY RELATING TO CUSTOMER’S USE OF THE DENTAL MAKEUP SYSTEMS, THE DESIGN SERVICES, OR THE CONTENT, DATA, OR INFORMATION ACCESSED VIA THE SPRINTWAY SYSTEMS OR ANY RELATED SYSTEMS OR OTHERWISE PROVIDED IN CONNECTION WITH THE DESIGN SERVICES, OR DISRUPTION OR DELAY IN THE PROVISION OF SERVICES, REGARDLESS OF THE FORM OF CLAIM OR ACTION, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILTY, STATUTE OR OTHERWISE, AND REGARDLESS OF WHETHER OR NOT SUCH DAMAGES WERE FORESEEN, UNFORESEEN OR FORESEEABLE, EVEN IF DENTAL MAKEUP OR ITS THIRD-PARTY LICENSORS HAVE BEEN ADVISED OF THE POSSIBLITY OF SUCH DAMAGES.

In no event shall Dental Makeup’s aggregate liability to Customer in connection with Customer’s use of the Dental Makeup Systems or any Design Services rendered to Customer, whether arising from breach of contract, tort (including negligence) or otherwise, exceed the total amount paid by Customer to Dental Makeup under the applicable Customer Order(s). Dental Makeup shall not be liable for any indirect, incidental, consequential, special, or punitive damages. This limitation does not apply to damages resulting from Dental Makeup’s gross negligence or willful misconduct.

Indemnity

Customer agrees to defend, indemnify and hold harmless Dental Makeup and its affiliates, licensors and service providers, and its and their respective employees, officers, directors, members, attorneys, agents, representatives, successors and assigns (each, an “Indemnitee”) from and against any and all claims, causes of action, demands, liabilities, damages, judgments, awards, losses, penalties, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to Customer’s or any Customer Agent’s use of the Dental Makeup Systems, Design Services or receipt of any Customer Order.

Art and Advertising Standards

Any use by Customer of Dental Makeup trademarks, logos or copyright materials is under a non-exclusive license as set out in and subject to Dental Makeup Marketing Standards and Advertising Agreement which may be amended from time to time.

Law and Jurisdiction Applicable to These Terms

Law. Customer and Dental Makeup agree that these Terms, and any other contracts between the parties, and any dispute or claim arising out of or in connection with any such contract or its subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the State of California.

Jurisdiction. Customer and Dental Makeup agree that any and all disputes or claims arising out of or relating to these Terms or Customer’s use of the Dental Makeup Systems or Design Services, except for indemnity claims asserted by Dental Makeup or its Indemnitees, shall be brought in the United States District Court for the Central District of California or, in the event that such court lacks subject-matter jurisdiction, in a state court of the State of California. Dental Makeup and its Indemnitees may in their discretion assert indemnity claims in the foregoing courts or in any other court or forum having jurisdiction over such claims. Customer waives any right it may have to object to jurisdiction or venue, or to assert the doctrine of forum non conveniens, in any proceedings brought in accordance with this paragraph.

Redesign Policy for Hybrid Dentures - Dental Makeup Design Service (Design)

This document explains Dental Makeup’s policy for design revisions in our Design service. It outlines the types of revisions, how we categorize them, and when/how we charge for them. Customers are entitled to unlimited revisions on their designs, provided the requests are deemed reasonable.

Reasonability of Revisions: The design team reserves the right to determine whether a revision request is reasonable and warrants completion.

Time Limitation for Revisions: Unlimited revisions are valid for up to six (6) months from the date the case was initially submitted. After this period, additional revisions may not be requested.

No New Files Post-Completion: Once a design has been completed, no new files or design elements will be accepted for that case.

Requests Outside of Validated Workflows: If customers request design modifications that fall outside of the company’s validated workflows, no guarantees can be made regarding the outcome. Additionally, no refunds will be issued if the result does not meet expectations.

What are the types of revision?

At Dental Makeup, we categorize all revisions into one of two categories:

1. Appliance Redesign

2. Aesthetic Redesign

We use the two revision types to help our designers understand the reason behind the request. Because of the complexity, labor, and computing power involved in creating high-quality designs for dental 3D printing, we have to limit the number and types of free designs we allow.

Our designers are solely responsible for determining which category your design falls into. They use this policy to guide their decision-making, but their judgment calls are final.

What is Appliance Redesign?

An Appliance Redesign means that our designer didn’t follow your instructions. A design team member will audit the original request against the design file to determine whether your revision is eligible.

Here are some reasons your request might fall into this category:

1. Your instructions weren’t followed

2. There is a structural issue with the design

3. The designer made a mistake

Appliance Redesigns are always free, no matter how many revisions the design has gone through.

What is Aesthetic Redesign?

Most revisions are Aesthetic Redesigns. This category covers all changes not explicitly covered by Appliance Redesign. Here are some reasons your request might fall into this category:

1. Aesthetic changes

2. Doctor or patient preference

The first Aesthetic Redesign for each treatment is free. We understand that preference, comfort, and aesthetics are essential to good dental care.

We charge for subsequent Aesthetic Redesigns because they cost us labor, time, and computing power. We ask that you gather all your feedback before your first Aesthetic Redesigns we can make all the changes at once.

When will I be charged for a redesign?

Appliance Redesigns are always free. Your first Aesthetic Redesign for each treatment you submit is also free. We assess a fee for Aesthetic Redesigns starting with the second revision.

How am I charged for a redesign?

When you request a redesign, you will be given the option to preauthorize charges on your credit card. Once you choose whether to preauthorize or not, we will decide whether your request is an Appliance or Aesthetic Redesign.

If your request is determined to be an Appliance Redesign or if it is your first Aesthetic Redesign, we will not charge you.

If your request is a subsequent Aesthetic Redesign, we will charge you. Depending on whether you agreed to preauthorization when requesting the revision, one of two things will happen:

1. If you agreed to preauthorize charges, we will charge you the appropriate fee and revise the design as quickly as possible.

2. If you did not agree to preauthorize charges, we will notify you via the designer chat. Here, you’ll have the opportunity to review the costs and approve or cancel the request. If you approve, we will proceed with the design. If you cancel the request, the treatment will close, and we will refund you for the initial treatment amount.

What is preauthorization?

As part of your redesign request, we ask if you would like to preauthorize up to $100 in charges on your credit card. By agreeing, you authorize Dental Makeup to charge your card up to this amount at our discretion.

Why do you ask for preauthorization?

We know dentistry is time-sensitive, and we never want to hold you up. Preauthorization streamlines the Aesthetic Redesign process because we do not have to wait for your approval to proceed with the revisions.

If I preauthorize, am I more likely to be charged?

Preauthorization does not mean you are more likely to be charged. We will only assess the additional fee if we determine that your revision is a subsequent Aesthetic Redesign. If it is not, you needn’t worry.

Subscription to Dental Makeup Design Service (Design) Policy

This document contains the terms and conditions governing the subscription to Dental Makeup's Design Services. Please note that, at present, the subscription to Dental Makeup’s Design Services is available exclusively in the United States and is limited to dental professionals working under the supervision of a certified dentist.

The Dental Makeup Design Services subscription includes the following:

1. Access to AI Studio for generating and editing Crown files, as well as printing those files using Rayware Cloud.

   1. The subscription is limited to 50 cases per month. This cap is designed to allow reasonable in-house use while protecting Dental Makeup from potential misuse.

2. Access to AI Nightguard treatment.

Please note that the services included in the subscription may change over time. Enrolled customers will be notified of any changes to the subscription.

Pricing. Pricing is subject to change at any time. Pricing and content of any subscription is clearly laid out during the checkout process when enrolling in a subscription. Refunds will not be issued for partial periods of subscription use. In cases where Dental Makeup terminates a subscription without cause, a prorated refund will be provided.

Automatic Renewal. Subscriptions renew automatically. If a payment is declined, the subscription will be placed on hold until payment is successfully processed. Customer will have 5 business days to update their payment information before the subscription is canceled.

Termination. Customers may make changes to their subscription, including termination, up to three business days before the renewal date. Subscription management, including termination, can be handled through the subscription page within the customer’s Dental Makeup account.

Service Interruption: Dental Makeup is not liable for interruptions in service due to maintenance, system updates, or other technical issues beyond its control.

Data and Privacy: Dental Makeup will collect and store customer data in compliance with applicable privacy laws, including California Consumer Privacy Act (CCPA). Your personal data will only be used for the purpose of managing your subscription and delivering services.